Working remotely in a full-time capacity, the Refund Specialist I will manage the investigation of patient accounts to identify overpayments, ensuring accurate refund processing and correction of discrepancies within the Athena Billing System. Key responsibilities Investigate requested refunds and credit balances by reviewing patient accounts for unapplied payments causing overpayments Verify payment application details and analyze internal deposit and payment batches to detect duplicate postings Communicate with patients, payors, and team members to maintain financial accuracy and compliance Required qualifications High school diploma or equivalent required Minimum of two years combined experience in medical insurance, payment processing, or insurance follow-up preferred Experience with Insurance Websites/Portals/Overpayment Forms required Strong knowledge of Coordination of Benefits including Government and Commercial Carriers required Familiarity with the AthenaOne Billing System is preferred but not mandatory