Analyst I - Refunds UnitThe CalSTRS Accounting Division is seeking a motivated individual to work as an Analyst I in the Refunds Unit. The Operational Accounting Division is comprised of three units: Billings and Collections, Disbursements and Taxes, and Contributions. These areas focus on accounting for CalSTRS "cash collection" cycle; "procure to pay" cycle, "disbursement" cycle (specifically timely distribution of retirement checks as well as issuing member refunds), as well as, accounting for contribution activities. The Refunds Unit processes contribution and interest refund requests from members who are separating from their CalSTRS covered position.
Under the supervision of the Pension Program Manager I (PPM I), the Analyst I acts as the Refund QA Analyst and performs a wide range of duties within the Refunds unit, within the Accounting Division. The SSA will require analytical skills, effective written and oral communication skills, as well as knowledge of applicable CalSTRS Retirement law and legislative initiatives, regulations, and laws that impact members and their benefits. The incumbent is expected to perform duties and responsibilities efficiently and effectively, while working in a team environment. The ideal candidate will possess the following skills:Analytical and critical thinkerStrong attention to detail and accuracyProficient in Microsoft Office Suite, particularly Excel and WordAbility to interpret complex issues, reports, and datasetsAble to thrive and learn in a fast-paced environmentWorks well independently with minimal supervisionAbility to provide high quality customer service while navigating complex problems, competing demands, and operational obstaclesAbility to identify root causes of issues and recommend solutionsEvery 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.
In July 2025, the State of California implemented the Personal Leave Program 2025. This program reduces employees' monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits for the duration of the program. The salary ranges shown on this job posting do not reflect the reduced amounts.
Does this opportunity seem right for you? If so, see the Application Instructions section below and apply now.You will find additional information about the job in the Duty Statement.