Recurrent Senior/Principal Emergency Management Dispatch Telecommunicator - Incident Communicat[...]

Recurrent Senior/Principal Emergency Management Dispatch Telecommunicator - Incident Communications, Onsite

Sandia National Laboratories is seeking a skilled Emergency Management Dispatch‑Telecommunicator to coordinate all‑hazards incident communications and emergency response activities. This role supports 24/7 emergency operations, incident management, and coordination with internal teams and external agencies during emergencies and disasters.

Role Overview

• Receive and triage emergency (9‑1‑1) and non‑emergency calls via a multi‑line phone system following protocols.
• Provide pre‑arrival EMS/EMD instructions and dispatch emergency resources using multi‑channel radio systems.
• Document and track service requests using CAD and other software systems.
• Operate mass notification systems to protect workforce and public, ensuring DOE, BNA, and NFPA compliance.
• Maintain logs and records for quality assurance, reporting, and event analysis.
• Monitor safety of Sandia employees on domestic and international travel.
• Track weather conditions and communicate safety messages to workforce.
• Collaborate with Agency Representatives and Duty Officers to declare emergencies, classify incidents, and notify jurisdictions.
• Serve as primary contact for security and safety incident reporting (SIMP, ES&H) on‑site and remote locations.
• Monitor facility control and fire alarm systems across Sandia sites; dispatch resources and notify personnel as needed.
• Manage EOC duty schedules and activate EOC during emergencies.
• Coordinate corporate notification and reporting programs for Sandia sites, including 3‑1‑1 services.
• Participate in drills, exercises, and training to maintain proficiency.
• Notify and activate partners with critical information to support decision‑making and safe operations.
• Work effectively in dynamic, high‑stress environments.
• Build and maintain relationships with internal and external emergency preparedness partners.
• Work on‑site on part‑time rotating 24/7/365 shifts, including nights, weekends, holidays, with possible overtime and shift differential.
• Gain knowledge of alarm monitoring procedures, federal/state emergency laws, DOE orders, and lab safety policies.
• Understand hazards and response procedures for fire, chemical, radiological, security, and natural disasters.
• Maintain required qualifications and certifications such as SNL Telecommunicator, EMD license, FEMA training, and CPR/AED.

Qualifications We Require

• High school diploma plus three (3) or more years’ experience or equivalent combination of education and relevant experience.
• Must have a New Mexico Emergency Management Medical Dispatcher license.
• Experience in law enforcement, fire, rescue, security, medical dispatching, 311, or communications/dispatch center environments.
• Proficient with computer systems such as Microsoft Office Suite and other software used by emergency response organizations and communications centers.
• Ability to obtain and maintain a DOE Q‑level security clearance.

Qualifications We Desire

• Experience working with radio and notification communications systems, multiple monitoring computer consoles, data collection and recording systems, computer‑aided dispatch systems, and/or other emergency response and management support systems.
• Experience working within the National Incident Management System/Incident Command System with an Emergency Operations Center, Public Safety Agency, or emergency services organization.
• Completion of Federal Emergency Management Agency (FEMA) courses.
• Experience supporting incident management and coordination activities involving emergency response to fire, explosions, chemical, radiological, security, and/or natural disaster situations.
• Experience in procedure and training development.
• Associate’s or bachelor’s degree in emergency management, business studies, public safety, communications, occupational safety, or related field and (3) years of experience, or an equivalent combination of related training and experience; or working toward completion of same.
• Experience working in fast‑paced, multitasking work environments; with the ability to quickly adapt and prioritize multiple work tasks.
• Excellent interpersonal and communication skills, both written and verbal, and the ability to effectively present detailed information in a clear and coherent manner.
• Positive demeanor and a proven employment history.
• Knowledge of word processing, computer programs, and other software packages.
• Knowledge of established procedures for answering multiple radio and telephone lines.

Benefits

• Generous vacation, strong medical and other benefits, competitive 401(k), learning opportunities, relocation assistance, and amenities aimed at creating a solid work/life balance.
• Flexible work arrangements for many positions including 9/80, 4/10 compressed workweeks, part‑time work, and telecommuting (mix of on‑site work and working from home).
• World‑changing technologies, life‑changing careers.

Security Clearance

Applicants for employment need to be able to obtain and maintain a DOE Q‑level security clearance, which requires U.S. citizenship. A background investigation will be conducted to ensure eligibility for access to classified information.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.