Recruiter

DIGITAL RECRUITER (Staffing Industry)

Nashville, TN 37217

Company Overview

swipejobs is a technology-enabled staffing company operating across 48 states in the United States. Our platform connects job seekers and employers through mobile and desktop applications, supporting large-scale, high-volume staffing operations nationwide.

Position Summary

Recruit, interview, hire and on-board staffing associates. Supervise and manage associates according to company and customer policies. Address policy and/or performance violations after investigation and take appropriate action though coaching and counseling or termination based on investigation. Work closely with customers on day-to-day needs, address concerns and build customer relationships. Contribute to and rollout of company policies. On-site safety inspections and safety investigations.

Essential Duties and Responsibilities

• Selectively exercise sound judgment in recruiting, interviewing, hiring, and training of all associates ordered from customers and in compliance with State and Federal laws.
• Complete Form I-9 and E-verify according to the law.
• Evaluate customer and market needs and develop comprehensive strategies for obtaining the best possible candidates in conjunction with Marketing.
• Maintains accurate employee records for all employees and document associate interaction including job offers by open position and acceptance or refusal reason linked to position.
• Verify all customer requirements are met prior to assigning or recommending an associate to an assignment.
• Use judgment in making recommendations or matching the best qualified candidate for the position.
• Coach and counsel placements when they fail to perform adequately for the customer and participate in the termination of placements who do not perform adequately.
• Manage records of attendance, performance, investigations and counseling and counseling.
• Report and investigate injuries, harassment, bullying, violence, and discrimination complaints from associates.
• Play a primary role in maintaining customer satisfaction by conducting weekly in person customer visits to maintain strong relationships.
• Ensure customer needs are being met through email and phone follow-up conversations. Continuous communication regarding their order status.
• Listen to customer complaints or concerns and develop a plan(s) to resolve the issue(s). Escalate the plan for approval prior to submitting to the customer for matters of significance.
• Participation in committees and local groups to create policies and rollout information to internal staff members, associates and customers.
• Conduct one monthly safety walkthrough per customer that does not have an on-site manager.
• Coordinate and complete investigations into incidents, accidents or issues timely and accurately consistent with the Injury & Illness Prevention Program (IIPP).
• Communicate all OSHA / Labor Law changes for your area to the appropriate staff and that all signage is correct and up-to-date.
• Reinforce all risk initiatives to staff and customers working in concert with the Risk Department.
• Meet payroll deadlines.
• Supports and attends all process and compliance trainings.
• Create a culture of quality, continuous improvement, and safety in the workforce.

Qualifications

• High level of discretion and independent judgment
• Ability to work independently or with peers with little to no supervision
• Ability to address issues as they come up
• Critical thinking and ability to defuse volatile situations with customer and/or associates
• Time management: the ability to organize and manage multiple priorities under pressure
• Strong customer orientation
• Excellent interpersonal and communication skills
• High performance
• Strong Team Player
• Commitment to company values
• Detailed orientated
• Education and/or Experience: High School education or equivalent
• Speak and write fluent English. Some locations may require fluency in other languages due to associate required communication
• Basic ability to calculate hours on a time sheet and calculate regular and overtime pay
• Speak clearly, think quickly, think rationally, and multi-task.
• Basic computer proficiency. Microsoft Word and Excel preferred
• Valid Driver's License, transportation and car insurance

Work Environment & Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects or controls; reach with hands and arms; climb stairs to high levels; balance; stoop, kneel, crouch; talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to drive.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise and dust level in the office work environment is usually moderate.