Collecting payments on assigned delinquent accounts, the full-time Recovery Collector will review documentation, contact customers by phone or written correspondence, and arrange repayment schedules to minimize organizational loss, working remotely with a schedule that includes evenings and rotating Fridays. Key responsibilities Review documentation and contact customers to collect payments on delinquent accounts Arrange repayment schedules to minimize financial loss to the organization Maintain accurate records of customer interactions and payment arrangements Required qualifications High school diploma or equivalent Two to three years of experience in collections and/or customer service activities Knowledge of loan collection policies and fair debt collection practices Ability to identify and resolve exceptions and organize information effectively Good verbal and written communication skills