As the first point of contact for law firm clients, the full-time hourly Records Support Specialist will manage inbound requests, provide updates on records retrieval, and facilitate communication between clients and retrieval teams in a remote setting. Key responsibilities Respond to inbound calls, emails, and tickets as the initial support for Records Retrieval clients Check and communicate the status of open requests while ensuring compliance with HIPAA regulations Collaborate with various teams to maintain client preferences and address urgent requests efficiently Required qualifications 1-3 years of phone-based customer support experience Familiarity with Zendesk, Slack, and records request management platforms Experience in healthcare administration, medical records, personal injury, or legal operations (preferred, not required) Knowledge of HIPAA and experience handling sensitive information Availability Monday-Friday, 8 AM - 5 PM PT
Records Support Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.