Records Associate

Records AssociateRRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.Job DescriptionPosition summaryThe Records Associate is responsible for delivering exceptional customer service to our clients in Records services, including, but not limited to file and database maintenance, fulfilling client record requests and general records and office duties, as needed.Job duties(* denotes an "essential function")*Perform records services work according to established policies and procedures*Assess job requests, identify correct process needed to create and manage records files, and ensure appropriate completion throughout task lifecycle*Use established standards and formats to create new records files, conduct data entry into records management database, prepare records and records boxes for off-site storage, as necessary*Locate and retrieve records files, liaise with storage vendors when needed*Adhere to record and document retention policies, including following up on the proper return, collect, and refiling of records*Use customer service skills to maintain and enhance customer relationships, or otherwise complete records requests to client satisfaction*Demonstrate intermediate use of equipment/technology/software and hardware necessary to perform job functions*Utilize appropriate logs and/or tracking software for all assigned work*Prioritize workflow requests and meet contracted deadlines for accepting, completing, and delivering all work*Communicate with peers, supervisor or client on job or deadline issuesHandle sensitive and/or confidential documents and informationMay perform Quality Assurance on work of othersMay train new staff membersInteract with clients in person, over the phone or electronicallyAdhere to Williams Lea policies in addition to client site policiesUse equipment and supplies in a cost-efficient mannerTroubleshoot basic equipment problemsAssist Office Services or peer teams in other service lines, as neededComplete other tasks and assignments as assigned by managementBe able to lift up to 50 lbs.

on a regular basis, including but not limited to pushing carts of files and lifting boxes of filesQualificationsHigh school diploma or equivalent required. Higher level education preferred or equivalent work experienceMinimum 2 years' experience preferably in a legal, banking or large corporate environmentLegal records services, record-keeping, records management experienceIntermediate skill in the use of MS Office software (Word, Excel)Knowledge of software programs for legal records services, records management or record-keeping preferredKnowledge of a legal timekeeping or job tracking system is preferredAbility to work in a fast-paced, team environment, working both independently and collaborativelyAbility to prioritize work, balance projects and meet deadlines in a timely mannerAttention to detail with good organizational skills and emphasis on accuracy and quality, even with high volume of repetitive tasksAbility to handle sensitive and/or confidential documents and informationAbility to make decisions that conform to business needs and policyGood problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.Good written and verbal communication skills, including professional telephone and email etiquetteMust be self-motivated with positive can-do attitudeProven customer service skills are required to create, maintain and enhance customer relationshipsMust be able to interact effectively with multi-functional and diverse backgrounds