Record Retrieval SpecialistTake your career to the next level with this unique opportunity for growth and development within a dynamic national company! ISG provides national claim and litigation support to the insurance and legal communities. We help our clients achieve optimal claim outcomes.
We are looking for a Record Retrieval Specialist to join our Medical Records team.As a Record Retrieval Specialist, your main responsibility is to obtain the requested materials and supply those back to the requesting party in a timely manner.All duties and responsibilities are essential job functions and are subject to possible modifications to reasonably accommodate individuals with disabilities.Data Entry;Follow-up with providers (via phone, email, fax). This job requires frequent phone work ;Review of prepayment requests for accuracy and then inputting those into our system;Answering status requests made by the client;Processing rejections based on the client protocol;Reviewing the requested materials for accuracy and supplying those in a final version to the requesting party.ISG is a technology-driven company that believes superior customer service is the core of a business relationship. We are fueled by technology and powered by people.
If this opportunity is a match for you, we welcome you to apply!Job Type: Full-timeQualificationsPrior experience in record retrieval (whether from the vendor side or the physician's side);Excellent written and verbal communication;Strong work ethic;Strong computer skills;Effective organizational skills;Ability to Multi-Task;Detail-oriented;Ability to work independently in a remote setting;Knowledgeable of basic Microsoft Office Programs (preferred);Appropriately maintaining the diary schedule set in place for follow-up;Ability to adhere to multiple client protocols;Entering accurate diary entries in the system for all events regarding workflow;Responding to client inquiries in a timely and appropriate manner;