Job Details
Location: Danvers, MA 01923
Salary range: $14.00 - $14.00 hourly
Shift: Monday - Friday
Take your career to the next level with this unique opportunity for growth and development within a dynamic national company! ISG provides national claim and litigation support to the insurance and legal communities. We help our clients achieve optimal claim outcomes. We are looking for a Record Retrieval Specialist to join our Medical Records team.
Job Description
As a Record Retrieval Specialist, your main responsibility is to obtain the requested materials and supply those back to the requesting party in a timely manner.
Essential Duties & Responsibilities- Data entry
- Follow‑up with providers (via phone, email, fax) – frequent phone work
- Review prepayment requests for accuracy and input them into our system
- Answer status requests made by the client
- Process rejections based on the client protocol
- Review requested materials for accuracy and supply those in a final version to the requesting party
ISG is a technology‑driven company that believes superior customer service is the core of a business relationship. We are fueled by technology and powered by people. If this opportunity is a match for you, we welcome you to apply!
Job Type
Full‑time
Qualifications
- Prior experience in record retrieval (vendor side or physician side)
- Excellent written and verbal communication
- Strong work ethic
- Strong computer skills
- Effective organizational skills
- Ability to multi‑task
- Detail‑oriented
- Ability to work independently in a remote setting
- Knowledge of basic Microsoft Office programs (preferred)
- Appropriately maintaining the diary schedule set in place for follow‑up
- Ability to adhere to multiple client protocols
- Entering accurate diary entries in the system for all events regarding workflow
- Responding to client inquiries in a timely and appropriate manner