Receptionist/Processor

Receptionist/Clerk/ClericalOverall Responsibility: Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.Key areas of responsibility:Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to appropriate destinations.Schedule meetings and closings and maintain and update calendars.Hear and resolve complaints from customers or the public.File and maintain records.Receive payment and record receipts for services.Perform administrative support tasks, such as scanning, faxing, or mailing closing documents.Transmit information or documents to customers, using computer, mail, or facsimile machine.Analyze data to determine answers to questions from customers or members of the public.Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.Keep a current record of staff members' whereabouts and availability.Prepare closing documentsProvide support to Escrow department by assisting with customer service and administrative duties related to escrow closings as needed.Consults with various offices across title company as well as clients/customersQualifications:Maintain professional demeanor and high level of customer service at all timesExcellent interpersonal/communication skills (both oral and written)Exceptional organizational and time-management skillsTeam Player and strong customer service skillsStrong Microsoft Office skills (Word, Outlook, Excel, etc.)Pass background screeningExperience:High School Diploma or equivalentAt least 1-year of previous office experience preferredTitle Experience and/or real estate background preferred