Receptionist, Outpatient Mental Health - St. Charles

Receptionist PositionThe Receptionist serves as the first point of contact for patients, families, and visitors in a busy outpatient mental health clinic. This role is responsible for managing front desk operations, providing excellent customer service, supporting administrative processes, and ensuring a smooth patient experience. The Receptionist will also be cross-trained to assist with the treatment and patient flow for TMS (Transcranial Magnetic Stimulation) and Spravato (esketamine) therapy services, providing vital support to clinical staff.

Evening availability is required for this position.Responsibilities:Front Office & Administrative DutiesAnswer all incoming calls and check voicemails and emails for clinicAssist in scheduling/rescheduling patient appointmentsGreet and assist visitors and patients upon arrival, ensuring a welcoming and professional environmentMaintain patient confidentiality and uphold HIPAA regulations at all timesFollow office workflow procedures to ensure maximum efficiency and accuracy in daily operationsCoordinate daily administrative activities, including patient check-in, check-out, and medical record maintenanceCollection of all patient payments and account balancesMaintain organized and effective filing systems for patient and administrative recordsMonitor and maintain office supplies and cleanliness; ensure common areas (coffee, tea, water, etc.) are clean and well-stockedClinical SupportObtain and record patient medical histories, test results, and other pertinent information in the EHR system (Tebra)Prepare and maintain treatment rooms to ensure cleanliness, readiness, and proper supply levelsAssist mental health providers with basic clinical tasks such as obtaining assessments, taking vital signs, conducting point-of-care testing (urine drug screens, pregnancy tests), and documenting resultsProvide compassionate support and attention to patients and families throughout their visitTMS & Spravato Support (Cross-Training Component)Receive training to assist with patient preparation, scheduling, and monitoring for TMS and Spravato treatmentsSupport clinical staff during treatments by ensuring appropriate patient flow, room setup, and documentationEducate patients on office procedures related to these services and provide comfort and reassurance during their visitsEnsure compliance with all manufacturer and FDA treatment monitoring requirements (e.g., observation periods for Spravato)Qualifications:High School Diploma required; Medical Assistant Certification a plusPrior experience in a medical, specifically behavioral health setting, highly preferredProficient in Google Suites (Docs, Sheets, Calendar)Familiarity with Electronic Health Record (EHR) systems preferred but not required, Tebra experience is a plusStrong interpersonal, organizational, and communication skillsCompassionate, patient-focused, and able to maintain professionalism in a fast-paced environmentEvening availability required; coverage flexibility may be requestedDetail-oriented with strong multitasking and problem-solving abilitiesValid CPR/AED certification or ability to obtain during training periodAbility to operate Brainsway TMS system and pass certification (training and certification provided during initial period of employment)Physical Demands:Ability to lift, push, and pull a minimum of 20 lbs - moving and assisting patients and equipment will be requiredAbility to sit or stand for extended periods during shift