Receptionist/Office Assistant

Receptionist/Office Assistant – Property & CasualtyAt Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We're seeking a Receptionist/Office Assistant who will support risk strategy, client service excellence, and operational accuracy.About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business.

We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.Why Alera GroupMeaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfactionGrowth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industriesCollaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative WayWhat You'll Do / Your ImpactAssist with data collection document processing and system updates to support client records and policy administrationComplete assigned administrative and processing tasks accurately and on time in support of agency operationsServe as the first point of contact for clients vendors and visitors providing professional and courteous serviceAnswer and route incoming calls and respond to basic customer inquiriesSupport client service requests and escalate complex issues to appropriate team membersPartner with internal teams to ensure requests are tracked communicated and resolved efficientlyMaintain accurate client records and documentation within agency management systemsPrepare scan copy file and organize agency documents including applications policy documents and correspondenceTrack incoming and outgoing mail and support communication distributionProcess payments prepare daily deposits and maintain accurate recordsSupport internal documentation and office processes to improve workflow efficiencyAssist with scheduling meetings managing office supplies and supporting special projectsWhat You BringExperience in administrative support customer service or office environmentStrong organizational skills and attention to detailExcellent communication and interpersonal skillsAbility to manage multiple priorities in a fast paced environmentProfessional demeanor and strong client service orientationExperience in an insurance agency or financial services environmentFamiliarity with agency management systems or data entry platformsExperience supporting document processing billing or client recordsDetail orientationAccountability and follow throughCollaborative mindsetClient first thinkingOrganizational and communication skillsSalary range: $17 - $21 HourlyAlera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.This role is In-Office. Part-time.

Monday, Tuesday, Thursday, Friday 9:00-5:00. 28 hours per week.At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.You'll have access to:Role-specific learning pathsLeadership development programsTechnical and compliance trainingIndustry certifications and continuing education supportPeer learning and knowledge-sharing communitiesWhether you're deepening technical expertise or preparing for leadership, we're invested in helping you grow.We're an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.