Receptionist

Receptionist / Information Record Clerk

Position Overview

We are seeking a professional and customer-focused Receptionist / Information Record Clerk to support the Florida Department of Children and Families (DCF) Family Safety Service Center in Inverness, Florida.

The selected candidate will provide front-desk and administrative support, assist families and visitors, respond to phone inquiries, route requests to the appropriate staff, and maintain organized records and office operations.

Key Responsibilities

• Answer incoming calls and respond to general inquiries.
• Welcome visitors and assist clients and families arriving at the office.
• Direct phone calls and in-person inquiries to the appropriate staff, office, or resource.
• Handle customer concerns and complaints professionally and follow up as needed.
• Process incoming and outgoing mail using the postage machine.
• Prepare closure letters, organize case files, and maintain records.
• Access and use forms stored on the shared drive.
• Assist with employee interviews and related administrative tasks.
• Receive supply deliveries and organize supplies in the supply room.
• Deliver faxes at the end of the workday.
• Replenish copier paper and maintain office supplies.
• Tidy the playroom after use.
• Empty recycling boxes on Tuesdays and Fridays.

Required Skills

• Strong verbal and written communication skills.
• Professional customer service and interpersonal skills.
• Good organizational skills and attention to detail.
• Ability to handle inquiries and direct visitors appropriately.
• Ability to manage multiple administrative tasks.
• Basic computer skills and the ability to maintain files and use shared-drive documents.
• Professionalism when handling sensitive information.