Receptionist - Bilingual English/Spanish

AMPAM Ambassador of First ImpressionsAs the Ambassador of First Impressions, this role professionally presents AMPAM to all guests, callers and supports employee/management's needs. Oversees and maintains the Company's lobby area activity. Greets and directs all visitors, including vendors, clients, job candidates and customers. Checks messages each morning/daily.

Answers and fields all incoming calls/messages. Provides clerical support, special administrative tasks and projects and posts mail daily.A variety of work includes office tasks, projects and services for management/department teams, as may be required. Ensures completion of data entry/scanning forms and sorting documents. This position requires organization, consistency, discipline, confidentiality, and a professional demeanor.

As a team player, reliability, strong time management, interpersonal and multi-tasking skills are key.Essential duties and responsibilities include the following. Other duties may be assigned:Greet, assist and/or direct visitors, employees and the general publicProvide office support in order to ensure work efficiency and effectiveness; meet deadlinesAnswer all incoming calls and handle caller's inquiries with careReceive, direct and relay telephone messages, and announce deliveries upon arrivalAssist with bulk mail and special projects for marketing/sales. Prepare and stamp outgoing mailMaintain general support (copying, edits, data entry) and manual production for HR/managersAssist the planning/preparation of meetings, conference telephone calls and, possibly, travelProvide clerical/administrative services for the Executive Team, HR and other departmentsMay sign for receipt of subpoenas, with $15 check, as authorized per the CFOProvide clerical support for HR that include but are not limited to copying company products and employee notices to attach to biweekly payroll checks for the filed/officeNotify facilities management of any building security issues or door/alarm malfunctionsRefer to our Policies & Procedures and Employee Handbook to help new employees as neededReproduce/copy a variety of HR materials as back-up for the HR team.To perform the job successfully, an individual should demonstrate the following competencies:Problem solving – Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topicsCustomer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitmentsOral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings as neededWritten Communication – Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written informationOrganizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and valuesAttendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on timeDependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate planInitiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when neededProfessionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Some training will be provided. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:BA/BS degree; equivalent work experience, 3+ years' business office experience in a corporate office environment working with Executive Management, Directors/ManagersBilingual Spanish/English – Verbal and written; ability to translate business documentsProficient in Microsoft Office – intermediate level: MS Word, Excel, Outlook & PowerPoint, a +Reliable and responsible; demonstrated great work ethicCan take direction, constructive criticism, and work with little supervisionExcellent communication (verbal and written) and good presentation skillsPhysical Demands:Must be able to remain in a stationary position a minimum of 80% of the timeAbility to learn technical material, new programs to support the teamThe person in this position needs to occasionally move about inside the office to access files, office machinery, provide office supplies as needed, etc.Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and printer.This job description is subject to change at any time.