Reception Manager

Reception ManagerThe June is seeking an experienced Reception Manager to lead our front-of-house welcome experience. This role owns the reception team, reservation systems, and first impressions for members and guests, ensuring every arrival reflects the standard of hospitality The June is known for.The ideal candidate is a seasoned hospitality leader who blends operational rigor with genuine warmth, comfortable managing a team while remaining a visible, welcoming presence at the front desk.Key ResponsibilitiesFront Desk & Operations Management• Own day-to-day management of the reception area, including staffing, scheduling, and coverage.• Oversee reservation, waitlist, and membership check-in systems, ensuring accuracy and smooth flow.• Set and uphold standards for greeting, phone, and email etiquette across the team.• Resolve escalated member or guest concerns with poise and discretion.Team Leadership & Training• Recruit, hire, train, and develop reception staff to reflect The June's standards.• Conduct regular check-ins, coaching, and performance management.• Build and maintain training materials and onboarding processes for the front desk.• Foster a culture of accountability, warmth, and pride in the work.Business & Administrative Management• Manage front-of-house administrative workflows, correspondence, and reporting.• Partner with membership, events, and dining teams to coordinate arrivals and special requests.• Monitor labor costs and scheduling efficiency for the reception team.• Maintain accurate membership and guest records.