Front Office AgentAt Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality. Join the Meadowood team and experience the pride and teamwork of working alongside a dedicated team of professionals in a truly beautiful setting.Position Summary:Responsible for completing day-to-day activities of the Front Office. Observe and enact Meadowood's culture of Service and Forbes 5* Standards in daily operations.Essential Duties and Responsibilities Include the Following. Other Duties May Be Assigned.Actively work AM/PM/MID Front Desk Agent shiftsProvide gracious hospitality to all who enter reception lodgeResolve 1st and 2nd level guest problems/complaintsAssist Reception staff with heavy check-ins, check-outs, room moves, billing questions and all other tasks needed to ensure efficient service and guest satisfactionEnsure that the reception desk and lodge is maintained in a clean and orderly fashion at all timesEnsure that supplies, maps, other resources and inventory are properly stocked and ordered for the deskQualification Requirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Demonstrated strong guest/customer service skillsStrong interpersonal skillsStrong verbal and written communication skillsExcellent problem-solving skillsEye for detailStrong organizational skillsDemonstrated use of solid reasoning and judgment to deal effectively with guestsProficient in MS office programs and PMS systemsInternet savvyTeam orientedSteady under pressureEducation and/or Experience:Prior experience at the front desk or other hospitality experience. High school graduate. Valid driver's license.Language Skills:Fluent in English. Ability to communicate clearly verbally and in writing.Mathematical Skills:Ability to analyze guest folios.Reasoning Ability:Ability to solve problems and use independent judgmentEquipment / Machine / Tools:Able to operate front office equipmentPhysical Demands:The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Stand for long periods of time. Estimate 90 % of time is spent on feet and 10% sitting at desk.Have frequent need to perform the following physical activities: bend/stoop/squat and reach above shoulders.Have frequent need to perform standing and walking activities.Lifting/carrying 35 pounds occasionally.
No lifting over 35 pounds without assistanceVision requirements: constant need to produce complete forms, read reports, view computer screen for long periods of time. Frequent need to see small details. Frequent need to see things clearly beyond arm's reach.Hearing requirements: constant need to communicate in person and over the phone.Travel Requirements:NoneWork Environment:The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is occasionally highCompensation:The starting hourly rate for this position is $24.00 - $25.00 per hour. This is the rate Meadowood Napa Valley reasonably expects to pay. Final compensation will depend on factors such as experience, education, and other job-related qualifications.Health insuranceVision insuranceDental insurance401(k) matchingEmployee discountsFlexible spending accountHealth savings accountLife insurancePet insuranceVacationSick PayPaid holidays (10)Referral programDaily employee mealsUniformsOn site parkingWine classesMeadowood is proud to be an Equal Opportunity Employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Meadowood is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.
Reception Agent in saint helena at Unknown Company
This position is listed as full time and onsite.