The Blue Venture Fund is seeking a Workforce Management Analyst to optimize intraday operations for a multi-department contact center. You will translate staffing and skilling needs into actionable schedules and real-time decisions to support service levels and achieve business objectives.
Key duties include real-time monitoring with CXone and other tools, communicating with Operations and vendors, updating weekly schedules, producing daily performance reports, forecasting comparisons, and
#J-18808-LjbffrReal-Time Workforce Optimization Specialist in oak brook at Unknown Company
This position is listed as full time and onsite.