Chewy is seeking a CS Real Time Analyst to manage intraday customer service operations, performance metrics, and agent throughput through real‑time forecasting, reporting, and analytics. You will partner with WFM and operations to maximize service levels while keeping occupancy balanced and costs reasonable.
You will monitor agent adherence, manage scheduling adjustments, and drive continuous improvement initiatives to support Chewy's customer experience objectives. #J-18808-Ljbffr
You will monitor agent adherence, manage scheduling adjustments, and drive continuous improvement initiatives to support Chewy's customer experience objectives. #J-18808-Ljbffr
Real-Time Workforce Optimization Analyst II in juneau at Unknown Company
This position is listed as full time and onsite.