Chewy is seeking a CS Real Time Analyst to manage CS Operations, Customer Experience, and Agent performance through real-time management, forecasting, and analytics. You will provide leadership with timely intraday reports to maximize service objectives.
Collaborate with WFM and Operations to optimize staffing, monitor occupancy, address outages, and drive continuous improvement. A 24x7 schedule and strong communication are essential. #J-18808-Ljbffr
Collaborate with WFM and Operations to optimize staffing, monitor occupancy, address outages, and drive continuous improvement. A 24x7 schedule and strong communication are essential. #J-18808-Ljbffr
Real-Time Workforce Analyst: Intraday Performance in arizona at Unknown Company
This position is listed as full time and onsite.