Allied Benefit Systems is seeking a Workforce Coordinator to monitor intra-day activity in a remote-capable, multi-channel call center. You will manage agent adherence, forecast staffing needs, and collaborate with leadership to meet service level goals and drive customer satisfaction.
The role requires 1–2 years in a call center and strong Excel skills, with experience in Nice inContact CX One or similar scheduling software considered a plus.
#J-18808-LjbffrReal-Time Call Center Optimizer in chicago at Unknown Company
- Typical pay
- $39,650–$64,580
For context, most customer service representatives earn between $39,650–$64,580 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.