Real Estate - Collections Specialist

Real Estate - Collections SpecialistCharlotte, North CarolinaEvergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent ("BTR") sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world's largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.If you are self-motivated and mission driven with a 'can do' mindset and see solutions where others may see problems, come and grow with us!This is an office-based position in Charlotte, NC, and requires in-office attendance five days a week, Monday through Friday.The RoleThis position includes, but is not limited to, the following responsibilities:Manage the Payment ExperienceWork with both internal and external customers to resolve resident payment issuesEffectively work with Accounting to ensure resident balances are accurate, and that any necessary adjustments are made and communicated to all in a timely mannerCommunicate effectively and consistently with all Residents until account resolutionReview all new move in balances to ensure accurate ledger charges and payments.Inform all residents of Evergreen's payment policies, procedures, and their contract obligationsTreat all internal and external customers in a fair and consistent manner, and in accordance with Fair Housing requirementsReview all ledgers, notices, leases etc. for accuracy prior to distributionManage Notice to Pay or Quit Process in a thorough, consistent, and timelyManage Notice to Pay or Quit Process in a thorough, consistent, and timely manner each monthPrepare eviction files on notices of non-compliance when neededDemonstrate knowledge of local and federal laws regarding notices, evictions, lockouts, etc.Communicate with residents daily/weekly during the eviction process, educating them on their options, fees, and the process expectationsCollaborate with appropriate field team when needed to schedule Occupancy ChecksFollow up with legal on eviction progress until resolutionEffectively communicate any scheduled lockouts, skips, court dates, or return of possession dates/details to all appropriate team membersRequest Health and Safety Inspections when necessary to confirm condition of property when habitability questions arise during eviction/collections processEnsure all residents are moved out of appropriate systems in a timely manner, and manage all necessary dashboard information/alertsManage the Squatter Eviction process to ensure the eviction of all unauthorized occupants are managed appropriately and in accordance with the lawCommunication & CultureBe polite, professional, and courteous in all interactions with both internal and external customers and respond to all correspondence with urgencyTroubleshoot customer inquiries and work towards one-step resolutionContact all Residents and try to resolve the payment situation by offering solutions and displaying high level customer serviceBe a collaborative, cooperative team member, assisting when needed with team projects and processesQualifications and ExperienceHigh school diploma or GED required1+ year of Property Management experience is highly preferable, specifically in residential single-family management with experience managing collections &/or evictionsExcellent Customer Service Skills required, strives to consistently meet and exceed service standardsMust be able to deal with situations and issues proactively and persistentlyExcellent verbal and written communication skills requiredPossess basic accounting and math skills, and proficiency with the Microsoft Office suite including Word, Outlook and ExcelExtremely organized with impeccable detail orientationGood time-management, able to consistently meet goals and deadlines without sacrificing qualityAbility to work effectively under pressure and operate in a fast-paced work environmentWe seek applicants who are proactive, self-directed, and highly motivated.Additional Information.

The role will require:Regular typing, talking, hearing, seeing, reaching, and repetitive motionRoutine use of standard office equipment and computersThat all duties are performed in a professional and safe mannerStandard workdays are Monday through with occasional evening and weekend overtime hoursPlease do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.About Evergreen ResidentialFounded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.Equal Opportunities and Other Employment StatementsWe are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.