To support Optometry providers across the United States, the full-time remote RCM Account Representative will manage day-to-day insurance operations, analyze receivables, and provide exceptional client support while working a full 8-hour day between 7:00am - 6:00pm central time, Monday through Friday. Key responsibilities Provide customer support via phone, email, and virtual meetings for RCM customers Monitor customer accounts to identify revenue trends and proactively engage clients with solutions Resolve account concerns and work on clearinghouse rejections to ensure maximum reimbursement for claims Required qualifications Minimum of three years' experience in customer service and medical & vision insurance billing in an optometry setting Knowledge of ICD-10 coding and Optometry CPT codes Ability to work a full 8-hour day within specified hours and work from home with minimal supervision Stable high-speed internet connection and a quiet, private home office location Strong knowledge of Windows and Microsoft Office suite of products