Rapid Response, Partners Senior Communications Manager

Rapid Response, Partners Senior Communications ManagerWe are looking for a Rapid Response, Partners Senior Communications Manager to join our team. This is a hybrid or remote role based in the U.S., reporting to the Director of AI, Product Communications on the Corporate Communications team. Sitting at the strategic intersection of rapid response, comms operations, and Partner communications, you will drive Zscaler's real-time narrative during breaking news, build a scalable Partner communications program, and build the analytical frameworks needed to connect communications outcomes to business impact and pipeline.What you'll do (Role Expectations)Monitor industry breaking news, emerging threats, and competitive developments in real time to rapidly develop and syndicate company perspectiveBuild and maintain a rapid-response playbook, executive quote bank, and streamlined approval workflows with SMEs, executives, and agency partnersPitch reactive commentary, bylines, statements, and social content to key press covering breaking industry eventsBuild a Partner communications machine, partnering with Partner Marketing to highlight Zscaler's partners, amplify strategic partnerships, highlight Zscaler's partnerships with top technology companies, and scale the program globallyTrack and analyze share of voice (SOV) against competitors and industry benchmarks using comms analytics toolsOwn the cadence, content, and executive presentations for quarterly business reviews (QBRs), connecting Corporate Communications program effectiveness directly to pipeline and revenue impactWho You Are (Success Profile)You operate with urgency. You move fast to monitor breaking news and get reactive commentary approved and delivered within hours.You are data-driven.

You use comms analytics, SOV tracking, and revenue attribution to measure Corporate Communications program effectiveness and inform decisions.You act like an owner. You take full accountability for building rapid-response frameworks, driving comms operations, and optimizing processes.You champion simplicity. You translate complex threat developments into clear, timely, and compelling company POVs for press and internal audiences.You are resilient and adaptable. You maintain composure under pressure during breaking news events and exercise sound judgment on what is newsworthy.What We're Looking for (Minimum Qualifications)Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving8+ years of experience in PR, communications, or comms operations, ideally in B2B tech or cybersecurityProven track record of developing, securing approval for, and pitching reactive content within hours of breaking newsDemonstrated experience using measurement platforms and comms analytics tools to evaluate media effectivenessExperience building and scaling communications programsStrong analytical skills with experience building business cases, tracking pipeline impact, and presenting QBRs to executive leadershipHigh-integrity judgment and strong multi-format writing skills across statements, bylines, and internal communications under high-pressure scenariosWhat Will Make You Stand Out (Preferred Qualifications)Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiencyExperience leading partner communications between vendorsPrevious experience working in fast-moving PR, communications, or newsroom environmentsDirect experience in cybersecurity or another fast-moving, threat-driven industryFamiliarity with pipeline and revenue attribution models for marketing and corporate communicationsPrior experience building, scaling, or modernizing a comms measurement program from scratchBase Pay Range $150,500 —$215,000 USDZscaler is committed to building a team that reflects the communities we serve and the customers we work with.

We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:Various health plansTime off plans for vacation and sick timeParental leave optionsRetirement optionsEducation reimbursementIn-office perks, and more!Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.