Rail Operations Support Representative - Pittsburg, KS

Rail Operations Support RepresentativeJob Location: Pittsburg, KS Office-Pittsburg-66762 Office Location: Onsite Employment Type: Hourly Job Type: Full TimeStart a Watco Career and Discover the Difference Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together.

We're all on the same team. One Watco.Here's what you can expect from Watco:Outstanding culture recognized by Forbes and NewsweekCompetitive compensation and benefitsPaid on-the-job training with peer trainersTraining for conductors, engineers, mechanics, and MOW Team Members at Watco's Safe Performance CenterLeadership and development programs offered through Watco UniversityCareer advancement opportunitiesJob SummaryThe Rail Operations Support Representative is responsible for providing timely, professional, and courteous support to internal customers through phone, email, and in-person interactions. This role ensures accurate documentation and recordkeeping while supporting internal teams to maintain smooth operations.

Success in this position requires strong communication, attention to detail, and a commitment to customer satisfaction.Essential Duties and ResponsibilitiesRespond to customer inquiries via phone, email, and in person, providing timely and professional supportProvide excellent customer service with patience, courtesy, and professionalismWork closely with customers to ensure their satisfactionCoordinate incoming orders with internal teamsCoordinate product delivery with outside carriersPrepare accurate documentation and maintain required recordsPerform accurate data entry, including dual verification of critical information when requiredProvide general administrative support, including operating office equipment and maintaining organized files and recordsRead, write, and communicate in English and perform basic math calculations to complete daily tasks accuratelyLearn from feedback, directions, and observations and apply procedures using sound judgmentContribute positively as part of a team, taking on additional tasks as neededMaintain dependable attendance and consistent performancePerform work in compliance with company standards, procedures, and regulatory requirementsDemonstrate and maintain a working knowledge of Watco Safety and Operating PrinciplesContribute to continuous improvement and operational excellenceOther duties as assignedQualificationsProficiency with computers and Microsoft OfficeSuccessful completion of a pre-employment background check and drug screenAbility to communicate effectively, both orally and in writing, providing clear information, explanations, and instructions in a professional mannerAbility to maintain a high level of attention to detail in all tasksAbility to maintain composure and effectiveness during periods of peak workload or frequent interruptionsAbility to recognize and define problems, identify resources, and implement viable solutionsAbility to organize work, set priorities, and meet deadlines with minimal supervisionSound judgment and ability to work independently when neededEducation: High School or GED equivalent