MANTECH seeks an experienced and passionate, career and customer-oriented Queue Coordinator to join our team in Annapolis Junction, MD or San Antonio, TX.
SHIFT—Monday – Friday 6 am – 2 pm ET/ 5 am – 1 pm CT
Responsibilities include, but are not limited to:
- Review, assign, reconcile and support the management of service tickets throughout their lifecycle
- Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers
- Help coordinate with IT service providers and communicate outages and plans for recovery
- Help provide technical assistance and support for Workflow Management services
- Communicate with technicians to determine task assignments
- Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments
- Conducts database research to support ticket requirements
- Follows up with other work centers to ensure task completion and task assignment
- Monitor and support ticket workflows
Minimum Qualifications:
- Bachelor’s Degree with 2+ years of experience, Associate's Degree with 4 years of experience or High School and 5 years of experience
- Experience with ServiceNow and managing Workflows
- Security+ certification
Clearance Requirements:
- Must have a current/active TS/SCI w/ Poly
Physical Requirements:
- Must be able to remain in a stationary position 50% and use repetitive motions
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- Communication with co-workers, management and customers, which may involve delivering presentations
- Move about freely in a laboratory setting
Queue Coordinator in Annapolis Junction at MANTECH
- Other openings
- 182
- Hiring in
- 27 locations
MANTECH currently has 182 other roles open on LocalWork across 27 locations. If this particular role is not the right fit, their other openings may be.
This position is listed as full time and able to be worked remotely. It was posted 2 days ago.