Quality Systems Warranty Manager

Ourclient,a global Tier 1 automotive supplier is seeking aQuality Systems & Warranty Manager toleadqualitysystems, warrantyperformance, and continuousimprovement initiatives at their facility in Greenville, SC

Key Responsibilities

Quality Systems & Compliance

• Lead and maintainthe Quality Management System in compliancewith IATF 16949 and applicable ISO standards.

• Oversee internal, customer, and certificationaudits and drivecorrectiveactions.

• Standardizequalityprocessesacross multiple manufacturingsites.

• Ensurecompliancewithautomotivequalitystandards and customer-specificrequirements.

• Train and coachteams on APQP, PPAP, FMEA, MSA, SPC, and otherautomotivecoretools.

Warranty & Customer Quality

• Serveastheprimarycustomercontactforwarranty, fieldquality, and customerclaims.

• Lead warrantyinvestigations, root causeanalysis, and corrective action implementation.

• Analyze warrantytrends, claimrates, and quality KPIs todrivecontinuousimprovement.

• Coordinatefieldreturns, containmentactions, and customerreporting.

• Support costrecoveryefforts and warrantycostreduction initiatives.

Continuous Improvement & Leadership

• Drive qualityimprovementprojectsfocused on reducing PPM, warrantycosts, and costofpoorquality.

• Partner withOperations, Engineering, Purchasing, and Supplier Quality teamstoresolvecomplexqualityissues.

• Lead cross-functional problem-solvingactivitiesutilizing 8D, RCA, and otherstructuredmethodologies.

• Provideleadership and developmentfor Quality Systems, Warranty, and Field Quality personnel.

• Report qualityperformancemetrics and improvement initiatives toseniorleadership.

Qualifications

• Bachelor's Degree in Engineering, Quality, Manufacturing, or a relatedfield; equivalentexperienceconsidered.

• 7+ yearsofexperience in automotivequality, warranty, ormanufacturingenvironments.

• Strong knowledgeof IATF 16949 and automotivecoretools (APQP, PPAP, FMEA, MSA, SPC).

• Experience managingwarrantyclaims, customerqualityissues, and fieldperformanceinvestigations.

• Experience with ERP systems (SAP preferred) and advanced Excel skills.

• Proven abilitytoleadaudits, drivecorrectiveactions, and improvequalityperformance.

• Strong analytical, communication, and leadershipskills.

• Ability totravelthroughout North Americaasneeded.

Why Join

• Opportunityto make a significantimpactwithin a growing global automotive supplier.

• High-visibilityrolewithdirectinfluence on customersatisfaction and operational performance.

• Lead quality initiatives across multiple manufacturinglocations.

• Collaborative environmentwith strong support fromexecutiveleadership.

• Competitivecompensationpackage, bonus potential, and comprehensivebenefits.

• Long-term careergrowthwithin a stable and internationallyrecognizedautomotiveorganization.