Quality Systems & Warranty Manager

Job Description

Our client, a global Tier 1 automotive supplier, is seeking a Quality Systems & Warranty Manager to lead quality systems, warranty performance, and continuous improvement initiatives at their facility in Greenville, SC.

Key Responsibilities

Quality Systems & Compliance

• Lead and maintain the Quality Management System in compliance with IATF 16949 and applicable ISO standards.
• Oversee internal, customer, and certification audits and drive corrective actions.
• Standardize quality processes across multiple manufacturing sites.
• Ensure compliance with automotive quality standards and customer‑specific requirements.
• Train and coach teams on APQP, PPAP, FMEA, MSA, SPC, and other automotive core tools.

Warranty & Customer Quality

• Serve as the primary customer contact for warranty, field quality, and customer claims.
• Lead warranty investigations, root cause analysis, and corrective action implementation.
• Analyze warranty trends, claim rates, and quality KPIs to drive continuous improvement.
• Coordinate field returns, containment actions, and customer reporting.
• Support cost recovery efforts and warranty cost reduction initiatives.

Continuous Improvement & Leadership

• Drive quality improvement projects focused on reducing PPM, warranty costs, and cost of poor quality.
• Partner with Operations, Engineering, Purchasing, and Supplier Quality teams to resolve complex quality issues.
• Lead cross‑functional problem‑solving activities utilizing 8D, RCA, and other structured methodologies.
• Provide leadership and development for Quality Systems, Warranty, and Field Quality personnel.
• Report quality performance metrics and improvement initiatives to senior leadership.

Qualifications

• Bachelor's Degree in Engineering, Quality, Manufacturing, or a related field; equivalent experience considered.
• 7+ years of experience in automotive quality, warranty, or manufacturing environments.
• Strong knowledge of IATF 16949 and automotive core tools (APQP, PPAP, FMEA, MSA, SPC).
• Experience managing warranty claims, customer quality issues, and field performance investigations.
• Experience with ERP systems (SAP preferred) and advanced Excel skills.
• Proven ability to lead audits, drive corrective actions, and improve quality performance.
• Strong analytical, communication, and leadership skills.
• Ability to travel throughout North America as needed.

Why Is This a Great Opportunity

• Opportunity to make a significant impact within a growing global automotive supplier.
• High‑visibility role with direct influence on customer satisfaction and operational performance.
• Lead quality initiatives across multiple manufacturing locations.
• Collaborative environment with strong support from executive leadership.
• Competitive compensation package, bonus potential, and comprehensive benefits.
• Long‑term career growth within a stable and internationally recognized automotive organization.