Quality Supervisor

• Responsible for leading manufacturing quality execution within a high-volume production environment.


• This role supervises quality auditors and technicians, ensures compliance with quality management systems and inspection standards, supports production quality performance, and drives the resolution of quality issues through structured problem-solving and corrective action.


• Partners closely with Operations, Manufacturing Engineering, Supplier Quality, Product Engineering, Materials, and Customer Quality teams to improve First Pass Yield (FPY), reduce defects, prevent escapes, and strengthen quality system compliance.


• This position plays a critical leadership role in protecting the customer, improving process capability, and driving a culture of accountability and quality ownership.

Key Responsibilities

• Lead and develop a team of quality auditors, inspectors, and technicians.


• Establish clear performance expectations and provide coaching, training, and employee development.


• Ensure consistent execution of inspection processes, quality standards, and containment activities.


• Drive accountability for quality execution across all shifts and production areas.


• Support workforce planning, staffing, training, and employee engagement initiatives.

Daily Quality Operations

• Lead daily quality reviews and escalation processes.


• Support production areas with immediate containment actions when quality issues occur.


• Ensure quality holds, quarantine processes, and nonconforming material controls are executed correctly.


• Manage NCR, MDR, MRB, and quality disposition activities.


• Coordinate customer-impacting quality event responses and communicate status to leadership.

Quality Systems & Compliance

• Ensure compliance with Carrier quality policies, ISO requirements, customer standards, and internal procedures.


• Support internal audits, layered process audits, and customer audits.


• Maintain inspection records, quality documentation, and traceability requirements.


• Verify adherence to control plans, PFMEAs, inspection standards, work instructions, and quality alerts.


• Drive closure of audit findings and corrective actions.


• Lead structured problem-solving activities using 8D, A3, 5 Why, Fishbone, Pareto Analysis, and other quality methodologies.


• Conduct investigations of defects, escapes, warranty claims, and recurring process failures.


• Ensure corrective and preventive actions are implemented, verified, and sustained.


• Partner with Engineering and Operations to eliminate root causes and improve process capability.

Performance Improvement

• First Pass Yield (FPY)


• Defect Rates


• Customer Escapes


• Cost of Poor Quality (COPQ)


• Audit Findings


• NCR/MRB Aging


• Scrap and Rework


• Develop and execute improvement plans for underperforming areas.


• Lead continuous improvement initiatives that improve quality, productivity, and process discipline.


• Support new product introductions, process changes, and launch readiness activities.

Cross-Functional Collaboration

• Partner with Operations leadership to balance production needs with quality requirements.


• Work closely with Supplier Quality to address incoming material concerns.


• Support Manufacturing Engineering with process validation, troubleshooting, and mistake-proofing initiatives.


• Collaborate with Customer Quality on field issues, customer complaints, and corrective action implementation.


• Facilitate communication between quality teams and production leadership.

Safety & Culture

• Promote a strong safety-first culture and ensure compliance with all EHS requirements.


• Participate in safety investigations and risk mitigation activities.


• Foster a culture of accountability, urgency, ownership, and continuous improvement.


• Reinforce Carrier Way behaviors across the org.