Quality Improvement SpecialistCompletes quality improvement activities for assigned populations according to the Quality Management program. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.
The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate.RESPONSIBILITIES:Responsible for tracking quality measures for assigned Brown Health Medical Group Primary Care practice locationsWorks with assigned practices to ensure goal attainmentParticipates in chart audits for documentation compliance to meet quality measuresMonitors and assists the practices with Pre-Visit Planning, exception report review, and Lab/DI trackingProspectively and retrospectively works to identify and close gaps in carePerforms outreach to patients to ensure gap closure and testing is completedCoordinates and performs Quality training for new Medical Assistants in assigned practicesDevelops relationships with providers, practice managers, and medical assistants to work with practices on quality improvement activities and to improve patient outcomesAttends and participates in team quality meetings and office-based team meetingsParticipates in quality improvement cycles using PDSA methodComplies with federal and local confidentiality laws, including HIPAA, ensuring patient privacyAdheres to Brown Health Medical Group Primary Care guidelines and policies for protecting patients' demographic, clinical, and financial informationPerforms other job-related duties as assignedMINIMUM QUALIFICATIONS:Education and ExperienceHigh School Diploma or equivalentPrevious experience as a Medical Assistant or equivalent clinical trainingAt least 1 year of experience that is directly related to the duties and responsibilities specifiedAny combination of education and experience that is substantially equivalent is also acceptableKnowledge, Skills, and AbilityWorking knowledge of quality improvement programs such as: HEDIS, Medicare 5 Star, Meaningful UseAbility to use technology with proficiency in Microsoft Office applications such as: Outlook, Excel, and WordFamiliar with data entry tools, including electronic medical recordsAbility to work both on a team and independentlyAbility to maintain quality, safety and /or infection control standardsStrong organizational and analytical skillsAbility to multi-task with the skills to think critically and problem solveDetail and process orientated with a focus on efficiencyPhysical Effort and DexterityThis role works primarily in a remote capacity and has daily communications through virtual meetings, some time in the office will be required for meetings, trainings, etc.Sit and stand for prolonged periods of timeWork and move among all departments of Brown Health Medical Group Primary Care groupExcellent hand/eye coordinationLift up to 15 poundsManual dexterity to operate a personal computer or laptop as well as standard office machines and equipment as it pertains to one's positionState-wide travel and operation of motor vehicle may be required for offsite meetings and trainingso Must have a valid driver's license and clear driving recordo Use of personal vehicle and proof of auto insurance is necessaryVisual Acuity, Hearing, and Speaking Capability to transfer information from original source to paper, computer, telephone and in personPay Range:EEO Statement:Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.Location:Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903Work Type:M-F 8:00-4:30pmWork Shift:DayDaily Hours:8 hoursDriving Required:No