Quality Manager

Reference: PR/ _ Key ResponsibilitiesQuality Management System & ComplianceOwn QMS including SOPs, document control, audit schedule, and management reviewServe as site lead for ISO 9001 complianceLead internal audits and corrective/preventive actionsCustomer Quality & Continuous ImprovementDefine and track KPIs (Perfect Order Rate, accuracy, damage rate, returns, complaints)Lead root cause analysis and corrective actions for customer issuesDrive Lean and continuous improvement initiativesInbound & Outbound QualitySet receiving inspection standards and manage OS&D issues with suppliersImplement pick audits, AQL sampling, and final shipment checksEstablish packaging standards to reduce transit damageInventory & Data IntegrityOversee cycle count accuracy and investigate inventory variancesEnsure WMS data accuracy and adherence to scanning processesReturns & Non-ConformanceLead Material Review Board (MRB)Define processes for holds, traceability, and dispositionTraining & Cross-Functional CollaborationDevelop standard work, audit routines, and training programsPartner with Operations, Transportation, IT, Customer Service, and ProcurementQualificationsBachelor's degree in engineering, operations, or business5+ years of quality or operations experience in a distribution environmentLean Six Sigma experience and strong data analysis skillsKnowledge of WMS and inventory control systemsPreferredLean Six Sigma Black Belt, ASQ, or supply chain certificationsExperience with MinitabCore Competencies Strong attention to detail, organizational skills, adaptability, and an ability to collaborate effectively across teams while driving accountability and continuous improvement.