Quality Excellence Manager

Leading the establishment of a new quality management program, the full-time remote Manager of Quality Excellence will design and implement quality metrics, drive process improvements, and collaborate with cross-functional teams to enhance service quality across the organization. Key responsibilities Architect and implement an enterprise quality metrics framework across operational performance, defect management, and customer experience Establish a composite quality score and deploy it against major title workflows within the first year Deliver measurable process improvements and develop a multi-year maturity roadmap for quality transparency Required qualifications 3-5 years of experience in quality management or operational excellence within regulated industries such as title insurance or banking Proven ability to lead and execute new programs from concept to organizational adoption Experience in designing quality frameworks and performance metrics Working knowledge of quality methodologies like Six Sigma or Lean applied in operational settings Demonstrated skill in building cross-functional alignment and securing buy-in from senior leaders