Quality Engineer

Position Summary

Responsible for managing customer quality concerns, maintaining manufacturing quality standards, and driving continuous improvement initiatives to enhance customer satisfaction, operational efficiency, and cost performance.

Position Responsibilities (Essential Functions):

• Manage customer quality concerns, complaints, returned materials, corrective actions (CARs), 8D investigations, and PPAP submissions.
• Monitor customer scorecards and quality metrics, including PPM and NCT, to achieve performance goals.
• Investigate manufacturing quality issues, identify root causes, and implement effective corrective actions.
• Maintain quality documentation, including Work Instructions, E211 MP, Manufacturing Concerns, Scrap/Red Tags, and ISIRs.
• Coordinate process capability studies for CC01 and CC02, address non-capable processes, and manage internal ISIR requirements.
• Support APQP, purchased part quality, and quality requirements for new equipment and manufacturing processes.
• Manage plant corrective actions and Layered Process Audits (LPA), ensuring timely completion, documentation, and effectiveness.
• Administer the Intella Quest Audit Module, including training, compliance, and reporting.
• Analyze and report quality performance, trends, and improvement opportunities to management.
• Lead continuous improvement initiatives to reduce scrap, improve productivity, streamline processes, and control costs.
• Ensure compliance with company policies, customer requirements, and applicable quality standards.

Required Qualifications:

• Bachelor's degree in Engineering, Quality Management, or related field, or equivalent experience.
• Minimum 3 years of quality engineering experience, preferably in automotive manufacturing.
• Knowledge of APQP, PPAP, 8D, ISIR, PPM, NCT, process capability studies, and quality systems.
• Experience with customer quality management, corrective actions, manufacturing documentation, and quality audits.
• Proficiency with LPA systems and quality management software; Intella Quest experience preferred.
• Six Sigma Green Belt or Black Belt certification preferred.
• Strong analytical, problem-solving, communication, organizational, and leadership skills.
• Ability to manage multiple priorities, collaborate across departments, and drive continuous improvement.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Associates may be required to perform duties outside of their normal responsibilities from time to time, as necessary.