Medsurg Complaint Investigation Site (Cis) Engineer
Join the MedSurg Complaint Investigation Site (CIS) department responsible for monitoring, identifying, investigating and escalating product performance signals for the Endoscopy and Urology & Pelvic Health divisions. This is an exciting opportunity within the Post Market organization, where we are committed to transforming customer experiences into actionable insights that improve the lives of patients around the world.
In this role, you will collaborate across divisions and functions with Design Assurance, Research and Development (R&D), Supplier Engineering and Manufacturing teams to develop a comprehensive understanding of product performance and drive improvements that enhance patient outcomes. This position is located in Arden Hills, Minnesota.
Your responsibilities will include:
- Provide ownership for product families within the Urology & Pelvic Health division by partnering with cross-functional teams to improve product investigations and reduce complaint rates.
- Collaborate with divisional partners to streamline complaint handling processes and improve product performance.
- Provide technical guidance to identify and resolve quality issues using engineering fundamentals and structured problem-solving methodologies.
- Develop investigative test methods to determine the root cause of product complaints.
- Partner with cross-functional teams to develop and implement streamlined, robust Complaint Investigation Site (CIS) processes while ensuring compliance with organizational and regulatory requirements.
- Champion continuous improvement initiatives across local and global Post Market organizations.
- Foster an inclusive workplace where all employees can contribute to their full potential in support of organizational objectives.
- Demonstrate a strong commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all documented quality processes and procedures.
Qualifications:
Required qualifications:
- Bachelor's degree in engineering, science or a related technical discipline.
- Minimum of 1 years' experience in a relevant engineering, quality or scientific role.
Preferred qualifications:
- Strong verbal and written communication skills, including the ability to communicate technical concepts to diverse audiences.
- Strong decision-making and negotiation skills in both individual and team settings.
- Experience managing multiple projects across cross-functional organizations.
Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.