Working remotely in a full-time capacity, the Quality Compliance Analyst will execute quality assurance initiatives, drive continuous process improvements, and optimize contact center workflows across omni-channel interactions in a healthcare environment. Key responsibilities: Develop and oversee quality programs to ensure compliance with applicable regulations, such as HIPAA Track and analyze KPIs to enhance patient outcomes, operational efficiency, and service quality Facilitate regular QA calibration sessions to maintain scoring consistency across evaluations Required qualifications: Bachelor's degree in Healthcare Administration, Business, Quality Management, or a related field 3-5 years of experience in healthcare quality, process improvement, and technology execution across omni-channel environments Practical experience using SQL for data querying and report building Hands-on experience with contact center speech analytics and Auto-QA features Strong knowledge of healthcare regulatory requirements and quality improvement methodologies
Quality Compliance Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.