To provide administrative support to SPU Managers and Supervisors, the remote Quality Audit Associate will learn account guidelines, conduct case billing audits, investigate payment discrepancies, and perform internal audits during regular Monday to Friday hours from 8 AM to 5 PM. Key responsibilities Learn and adhere to account guidelines for effective case billing audits Research and investigate short pays and non-pays using the collections application Perform internal audits and run queries with customer-specific data Required qualifications High school diploma or equivalent required; post-secondary education preferred Excellent computer skills, particularly in data entry Intermediate to advanced skills in Microsoft Outlook and Excel Strong organizational skills with the ability to multitask and prioritize Ability to exercise sound judgment and maintain confidentiality