NexRep LLC is seeking a Quality Specialist to analyze calls, emails, social posts, and SMS from our independent marketplace contractors on behalf of clients. You will identify trends, ensure compliance with client standards, and collaborate with certification and operations teams to drive quality improvements.
Responsibilities include real-time or after-the-fact monitoring, calibration participation, feedback delivery, and reporting on customer satisfaction trends to clients.
#J-18808-LjbffrQuality Assurance Specialist — Remote & Real-Time Feedback in mn at Unknown Company
This position is listed as contract and onsite.