NexRep LLC is seeking a Quality Specialist to analyze calls, emails, social posts, and SMS from NexRep’s independent marketplace contractors to ensure results meet the client’s standards and NexRep’s quality policies.
You will monitor interactions in real time or after the fact, review customer satisfaction data to identify trends, provide scoring recommendations for the client’s quality scorecard, participate in calibration sessions, and share feedback with the certification and operations
#J-18808-LjbffrQuality Assurance Specialist: Real-Time Feedback & Calibration in eagle at Unknown Company
This position is listed as contract and onsite.