NexRep LLC in the United States is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS from NexRep’s independent marketplace contractors, identify trends, and collaborate with certification and operations teams to ensure client standards are met.
You will assess agent interactions, monitor real-time or post-hoc workflows, review customer satisfaction data, participate in calibration sessions with clients, and provide feedback to internal teams to drive quality
#J-18808-LjbffrQuality Assurance Specialist — Customer Interactions in yuma at Unknown Company
This position is listed as contract and onsite.