Quality Assurance AnalystWe are growing and in search of an experienced Quality Assurance Analyst to join our team!At West Point Technologies we build and operate the insurance software platform that powers carriers and MGAs across the country. Our team is small, our clients are real, and the work you deliver goes live and matters. If you are a QA professional who takes pride in quality as a discipline, not just a checklist, we would love to talk.Founded in 1999 and headquartered in Pinellas Park, Florida, West Point Insurance Services provides technology and business services to carriers and MGAs in the property and casualty insurance industry.
Our platform InsurSys powers quoting, binding, policy administration, claims, billing, and reporting for a growing portfolio of clients. We manage over 300,000 policies and operate as an embedded partner inside our clients' businesses, not just a vendor.Our team is over 100 strong and growing. We operate with the intimacy of a small company and the responsibility of an enterprise platform.
Everyone here has real ownership of their work and that includes QA.We are a family-oriented organization committed to providing competitive compensation and benefit packages to our employees including:Medical, dental, and vision benefits starting day 1 of employmentMultiple plans to choose from in order to fit your needs and the company pays 90% of the employee only premium for medical coverage401k plan participation available the 1st quarter after hire with 100% match of 3% and then 50% on the next 2%...fully vestedGenerous PTO and paid holiday schedule1 day of paid volunteer time off per yearOnsite workout facilityCasual dress code (work appropriate)Hybrid office setup with 3 days in office and 2 days remoteWe are looking for a mid-level QA Analyst who can work independently, owns their testing process from test case creation through UAT handoff, and brings genuine curiosity to defect investigation. You will be embedded in our Agile development team, working closely with BAs and developers across every sprint from refinement through release.This is not a siloed testing role. You will participate in shaping requirements, help define what "done" actually means, and be a voice for quality at every stage of the sprint cycle.
You will also be one of the primary points of collaboration with our clients during UAT so the ability to communicate clearly with non-technical stakeholders matters as much as your testing execution skills.Day-to-day testing:Create, maintain, and execute manual test cases aligned to business requirements and acceptance criteriaExecute, monitor, and maintain automated test scriptsWrite clear, detailed defect reports that developers can act on immediately; including steps to reproduce, severity, environment, screenshotsVerify bug fixes and regression test affected areasManage your own testing workload across multiple sprint items simultaneouslySprint participation:Attend and contribute meaningfully to all Agile ceremonies daily scrum, refinement, sprint planning, retrospectiveCollaborate with BAs during refinement to evaluate acceptance criteria for testability before stories are pointedWork closely with developers during active sprints to unblock issues and reduce reworkParticipate in go-live prep meetings and post-deployment smoke testingUAT & client collaboration:Support clients through the UAT testing process helping them understand what to test and coordinating defect resolutionWork with the BA team on defect triage during UAT, determining severity and path forward for each issueContribute to the continuous improvement of QA processes and standards across the teamRequirements:The Ideal Candidate will possess:3–5 years of hands-on QA experience in a software development environmentSolid working knowledge of Agile/Scrum methodologies and how QA fits into the sprint cycleProficiency in SQL you can write queries to validate data, trace defects, and confirm expected system behaviorExperience testing web-based applications across multiple browsers and environmentsStrong defect documentation skills your bug reports are specific, reproducible, and immediately actionableClear written and verbal communication you can explain a technical issue to a developer and a UAT concern to a client contactAbility to manage multiple priorities independently without needing constant directionA strong plus:Experience with Azure DevOps work management, test plans, or bothInsurance software knowledge or P&C industry experienceExperience with test automation scripting, maintaining, or expanding existing automation frameworksISTQB Foundation certification (Agile modules especially valued)Familiarity with UAT coordination managing client testing cycles, not just executing test cases internallyOur offices are located at th Street N., Pinellas Park, FL (3 days/week in office, 2 days remote)Typical office hours are 8:30 AM – 5:00 PM Monday–Friday, with occasional flexibility around sprint go-livesYou will join an embedded Agile product team alongside Business Analysts, developers, and a Scrum Master.Physical requirements:Must be able to remain in a stationary position for 50%- 75% of the time.Must be able to speak and communicate clearly to other team members.Constantly operates a computer and other office machinery such as a copy machine, phone/headset, and keyboard.West Point Insurance Services is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.