NexRep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS contacts from its independent marketplace contractors. You will identify trends and work with certification and operations teams to ensure client standards are met.
You will assess agent interactions, monitor workflows, review customer satisfaction, and provide actionable feedback to improve quality scores and training. Remote, non-exempt position with potential travel.
#J-18808-LjbffrQuality Assurance Analyst — Client Standards & Feedback in sioux center at Unknown Company
This position is listed as contract and able to be worked remotely.