Quality Associate

Our client in the Health & Personal Care industry is hiring a Quality Associate!

All potential candidates should read through the following details of this job with care before making an application.

Position Summary

The Quality Associate is responsible for reviewing and dispositioning batch records and inspection reports from our domestic and international contract manufacturers. This person will be the first line of review before finished goods are released, ensuring every lot meets specification and documentation requirements. The role also serves as backup for customer complaint logging and tracking, and supports broader QA projects as the quality system grows.

Key Responsibilities

• Batch Record Review and Disposition: Review batch records, Certificates of Analysis, and inspection reports from domestic and international manufacturers to ensure accuracy, completeness, and compliance. Verify test results, disposition finished-product lots, maintain audit-ready documentation, escalate discrepancies and deviations, and track issues through resolution.
• Customer Complaints: Serve as backup for logging and tracking complaints, gathering details and samples with Customer Service, coordinating investigations with manufacturers, and documenting outcomes.
• General QA Support: Maintain supplier qualification files, support SOP development, assist with supplier audits and CAPA follow-up, and contribute to other quality assurance projects.

Required Qualifications

• Bachelor's degree in Chemistry, Biology, or a related science field, or equivalent work experience.
• 2–3 years of direct experience reviewing and dispositioning batch records or production records in a regulated industry (cosmetics, OTC drug, pharmaceutical, dietary supplement, food, or medical device).
• Working knowledge of Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP).
• Strong attention to detail and the ability to spot errors and inconsistencies in technical documents.
• Clear written and verbal communication, including with external manufacturers.
• Proficiency with Microsoft Office or Google Workspace, especially spreadsheets, and AI tools.

Preferred Qualifications

• Prior batch record review experience at a cosmetic or personal care brand or contract manufacturer.
• Direct experience handling customer complaints, including intake, investigation, and trending.
• Familiarity with ISO 22716, MoCRA, or 21 CFR 210/211.
• Experience working with contract manufacturers, including international or overseas suppliers.
• Experience supporting a growing or newly established quality system.

Who You Are

• Excited to grow with the team. You want to help strengthen and scale our processes as our quality department grows, and you adapt easily as priorities evolve.
• Proactive. You spot gaps and raise them without waiting to be asked.
• A problem-solver. When something isn't right in a record, you dig in, find the root of the issue, and help fix it.
• Organized and dependable. You manage multiple lots and manufacturers at once and keep accurate records.
• Collaborative. xhqgsiq You work well with manufacturers, Customer Service, R&D, and Supply Chain.