Quality Analyst | Contract-to-Hire

Quality Analyst – Complaint Investigations

San Diego / Oceanside, CA | Hybrid | Contract-to-Hire

Are you a detail-oriented quality professional who enjoys investigating product issues and seeing things through to resolution?

We’re partnering with an innovative medical device company seeking a Quality Analyst to support complaint investigations and product evaluations. This is a six-month contract-to-hire opportunity with the potential to join the company permanently and access an excellent benefits package, including equity.

You’ll join a collaborative, growing team and play an important role in investigating product issues, documenting findings, and helping ensure complaints are followed through to closure.

What you’ll do:

• Manage product complaints from receipt through investigation and closure.
• Review complaint information, investigate potential causes, and document findings in the quality system.
• Evaluate and troubleshoot returned products to help determine what happened.
• Partner with engineering, manufacturing, clinical, regulatory, and customer support teams.
• Identify recurring issues and support quality improvements.
• Assist with related quality activities, including CAPA, audits, and process improvements.

Ideal Experience:

• Required: Experience managing complaint process from start to finish
• 3+ years of experience in quality, manufacturing, technical support, product investigations, or a medical device environment.
• Experience investigating technical or product issues and documenting findings.
• Strong attention to detail, organization, and follow-through.
• Experience with complaint handling, product returns, or medical devices is highly preferred.
• A bachelor’s degree in a relevant technical field or an equivalent combination of education and experience.