Benefits
- Monthly bonus program - based off store performance metrics
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Company Overview
Capriotti’s Sandwich Shop
Capriotti’s is a fast‑paced environment with strong core values and fun. If you are prepared to grow your career, wear multiple hats, and be part of a fast‑paced team with a focus on exceptional quality & service, this may be the role for you.
General Manager Job Summary
45 hours per week (more as needed), nights/weekends/closing shifts a must. 5 years GM experience running QSR shop. Excellent FOH and BOH (inventory) POS experience a must. Must have excellent previous employer references, experience driving sales, controlling COGS costs and labor costs. This is a hands on position – player/coach role. Must have excellent customer service skills, team member training skills. $50K+ salary with bonus.
General Manager Responsibilities
- Builds teams by identifying, recruiting, and hiring the best in the available talent pool and utilizes good performance management strategies to retain talent.
- Coaches, develops, and motivates the shop’s Team Members by following Capriotti’s training standards; identifies and addresses the additional development needs of the individuals on the team to encourage growth and retention.
- Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale. Equitably shares the team workload to maintain
- Role models the standards and maintains the culture for delivering captivating service to Guests.
- Monitors compliance with health, safety, and building relations regarding food preparation, serving, and building maintenance.
- Prepares all products according to Capriotti’s specifications, using the correct portion, quality, and product presentation controls.
- Responsible for cash management and bank deposits.
- Monitors budgets, cost of goods sold, labor, payroll records, and all other financial transactions related to the shop.
- Promotes an environment of “salesmanship” by encouraging a culture of suggestive selling and an orientation towards “counter service” versus “cashier” mindsets at the register.
- Utilizes effective purchasing, inventory, receiving, and waste‑monitoring procedures.
- Actively participates and promotes all brand‑wide and local marketing initiatives; demonstrates leadership in Local Shop Marketing (LSM).
- Utilizes effective communication skills (oral, written, and listening) to foster positive relationships with Team Members, Guests, vendors, and other members of the Capriotti's brand.
- Establishes an environment of trust within the shop; including Team Members, Guests, vendors, and others.
- Demonstrates emotional resilience under pressure and during changing priorities.
- Analyzes information and evaluates results to choose the best solution for problem‑solving.
General Manager Qualifications
Skills and Knowledge:
- Service Orientation – Actively looks for ways to help others.
- Time Management – Demonstrates ability to multi‑task; can remain “hands‑on” during a busy shift without losing focus on the guest, product quality, and team performance; organizes, plans, and prioritizes daily and weekly tasks/projects.
- Computer/Technology – Experience in POS systems and proficiency in the use of a computer (e‑mail, spreadsheets, and other documents).
Physical Requirements
- Ability to withstand work conditions in temperatures of 0°F or less and up to 100°F.
- Ability to move throughout the restaurant for extended periods at a time.
- Can move 50 lbs. for a distance of up to 10 feet.
- Ability to balance and move up to 25 lbs. for distances of up to 50 feet.