QE Test Manager

Job Title: QE Engagement Lead / Test Manager - Retail

Experience: 15+ Years

Location: Manhattan Beach, CA

Employment Type: Full-Time

Job Summary:

Coforge is seeking for an experienced QE Engagement Lead / Test Manager with service delivery across Retail, Finance & Supply Chain, Digital/OMS/CRM, and Platform Automation.

Key Responsibilities:

• Own end-to-end QE service delivery across Retail, Finance & Supply Chain, Digital/OMS/CRM, and Platform Automation,
• Serve as the single accountable interface for delivery, governance, stakeholder communication, risks, and escalations.
• Establish an integrated test strategy covering functional, automation, mobile, POS, and omnichannel assurance.
• Govern transition waves, knowledge transfer, shadowing, reverse shadowing, and readiness signoffs before ownership transfer.
• Participate in and own operational and service reviews, presenting KPI performance, release risks, staffing, automation progress, and improvement actions.
• Coordinate release-readiness and go/no-go recommendations using test evidence, defect exposure, reconciliation status, and residual risk.
• Protect critical programs and peak-trading periods through capacity planning, release checkpoints, escalation paths, and hypercare coordination
• Coordinate with Skechers team to prioritize the AI use case implementation, align with current SkechAI platform and security policies
• Govern PST coverage, resource continuity, named backups, backfill, retention, and capability development across the engagement.
• Drive continuous improvement, automation adoption, QE maturity, AI-assisted QE governance, and cost-of-quality reduction.
• Publish weekly status reports, Monthly Service Review packs and Quarterly Business Review materials in line with the governance cadence in Section 6.
• Own SLA/KPI baselining, measurement and reporting against Appendix C, including root-cause analysis and corrective action plans for any shortfall.
• Maintain the RAID log and manage change requests, capacity reallocation and escalations through the agreed governance process.

Required Skills & Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• 14+ years of experience in Software Testing / Quality Engineering.
• 5+ years in QE Manager
• Strong experience in Test frameworks and tools.
• Experience working in Agile, Scrum, SAFe, and DevOps environments.
• Strong stakeholder, vendor, and customer management skills.

Testing & Automation Expertise:

• Selenium, Playwright, Cypress, Tosca, UFT, or similar tools.
• API Testing (Postman, Rest Assured, Karate).
• Performance Testing (JMeter, LoadRunner, Gatling).
• Strategic Thinking
• Stakeholder Management
• Delivery Excellence
• Problem Solving & Decision Making
• Communication & Executive Presentation Skills