NexRep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS contacts from the company’s independent marketplace contractors. You will identify trends and work with certification and operations to ensure client standards are met.
Responsibilities include monitoring interactions, reviewing customer satisfaction, and providing actionable feedback to improve quality scores. Some calibration sessions with clients and town halls for contractors are required.
#J-18808-LjbffrQA Specialist - Customer Interactions (Remote) in tx at Unknown Company
This position is listed as contract and onsite.