Job TitleSenior Product ManagerCompany: Paychex, Inc.Location: Rochester, NYFebruary 2014 – January 2020Directed management of all insurance-related products including health insurance, FSA, COBRA, benefit administration, ACA, P&C and related products totaling $260M+ annual revenueGrew revenue to $45M/year over 2 years by leading development, launch and distribution of ACA reporting productEliminated $18M in sales expense and saved unaware clients from heavy IRS penalties by proactively onboarding nearly 9,000 clients onto ACA serviceEliminated $500K in expense by collaborating with Compliance and Operations to furnish nearly all IRS ACA forms onlineLead development of new online health insurance enrollment app, increasing adoption from 4% to over 20% in 1 yearIncreased investment in development of benefits administration platform 50% by securing approval of the business caseProduct ManagerCompany: Paychex, Inc.Location: Rochester, NYApril 2007 – February 2014Led product management and strategy for health insurance agency and related businessesOversaw carrier evaluation and onboardingConducted market research to understand reasons for high client lossesHeaded cross-functional task force to address performance issues identified by market researchProposed implementation of changes to executive leadership and initiated implementation of changes, leading to Agency reorganization, numerous process and policy improvements and a 35% reduction in YOY client loss rateLed integration with SaaS benefit account provider to replace obsolete FSA platform, resulting in a 25% reduction in YoY client loss rate