Public Space Attendant - DoubleTree by Hilton Billings, MT

Public Space AttendantHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Public Space Attendant for the DoubleTree by Hilton in Billings, Montana.Available shift: 3:00PM to 11:00PMJob PurposeThe afternoon Public Space Attendant is responsible for maintaining the cleanliness and overall appearance of the tenant public areas at the hotel. This role ensures that these spaces meet the highest standards of cleanliness and hygiene, contributing to a positive guest experience. Additionally, the Public Space Attendant may assist with other deep cleaning projects throughout the hotel as needed.Ideal CandidateBe committed to and passionate about 100% guest satisfaction.High school diploma or equivalent is preferredMinimum of 2 years of experience in cleaning or in hospitality is preferredBe able to lift up to 50 pounds and use a step ladder to perform basic cleaning dutiesBe able to read, write, and speak EnglishPossess the ability to work independently and with others.Be able to maintain patient and tactful composure when dealing with guests, staff members, and visitors.Have a keen attention to detail.Job ResponsibilitiesPushing vacuum down entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.Bending/kneeling - dusting requires bending and kneeling to reach all areas.

Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.Mobility - movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.Continuous standing - continuously standing and/or walking to accomplish all that is required for position.Climbing stairs - approximately 40 steps 15% of 40 hour week.Chemicals/Agents used: Standard EcoLab cleaning chemicals.Protective gloves worn approximately 10% of 8 hours. Protective goggles worn approximately 20% of 40 hours.Operation of vacuum cleaner, floor buffer, carpet cleaner, pressure washer.Greets guests and responds to special requests.Responds to guest concerns, complaints or suggestions appropriately, refers them to management in support of providing superior guest service.Gather waste and/or contaminated materials for disposal.

Assigned areas of the hotel may include guestrooms, hallways, lobby, stairwells, and offices.Maintains privacy and security by properly announcing entry and servicing guestrooms as appropriate.Properly uses and maintains assigned equipment and supplies to departmental specifications, including vacuums, chemicals and cleaning aides.Observes status and maintains common areas, including floor closets, stairwells, halls, lobby areas and elevators.Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis.Properly handles lost and found items in accordance with department policies and security procedures.Keeps immediate supervisor promptly and fully informed of all problems or matters of significance.Ability to work with little or no supervision while meeting high-performance standardsExcellent organization skillsAbility to follow instructionsPerforms other duties as assigned by Management.OtherBeing passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidaysAmazing Benefits At A GlanceSalary $16.50 hourlyTeam Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leave