Public Health Analyst I

To support the Vaccine Surveillance Branch, the full-time remote Public Health Analyst I will manage data and help desk activities, providing technical support and assistance for facility enrollment and user inquiries related to the National Healthcare Safety Network (NHSN). Key responsibilities Provide Level 1 help desk support for an average of 200 email tickets daily and assist users in acquiring digital credentials Create and manage user support documentation for both internal and external audiences while maintaining electronic files for NHSN agreements Conduct technical assistance for NHSN data reporting and triage Level 2 support to subject matter experts as needed Required qualifications 1-2 years of relevant experience in program analysis, public health, healthcare, research, or a related field Previous experience working with government procedures and guidelines Ability to obtain and maintain CDC Public Trust Clearance Master's degree in Public Health, Health Administration, Communications, or a related field (preferred) 3-5 years of relevant experience in program analysis or public health (preferred)