PT Self Checkout Ambassador

Duties and Responsibilities:
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive
shopping experience
• Greet each customer and uses their name whenever possible
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast
and Easy checkout experience
• Respond timely to customer inquiries and self-checkout system notifications
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the
accurate scanning of each item
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them
completing the transaction
• When needed, assist in scanning the customer's order and provide instructions on payment
• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in
accordance with Front End Standard Practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks
and coupons
• Maintain alertness and call for assistance when needed to service customers per service standards
• Engage and identify self-checkout customers needing assistance
• Is courteous and helpful to other associates and customers
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean
appearance while adhering to Food Lion dress code
• Collect and returns shopping carts from the self-checkout area
• Ensure the self-checkout area has a neat and clean presentation
• Report any self-checkout issues to the Customer Service Manager or MOD
• Adhere to all company guidelines, policies and standard practices
• Ability to perform troubleshooting steps on self-checkout as needed
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training (CBT) and training aid courses
• Ensure self-checkouts are supplied with proper bags,
• Perform all other duties as assigned