PT Adoptions Specialist

Candidates for this position must be available to work 25 hours/week. WEEKENDS ARE A MUST! We cannot commit to a set weekly schedule, but new schedules are published one week in advance. Shifts begin as early as 8:00am and end as late as 7pm.

Responsible for greeting customers, answering questions, and assisting potential adopters. Functions as an expert on animals available for adoption. Must have a valid driver's license and submit to a motor vehicle background check. Requires a strong commitment to the mission and purpose of the Lexington Humane Society (LHS) and Lexington-Fayette Animal Care and Control (LFACC). Must be at least 18 years of age. High school diploma or GED required. This is a non-exempt position reporting to the Adoptions Supervisor.

Key Accountabilities:

• Animal Care
• Prioritizes compassionate and humane treatment of animals
• Ensures adoption floor is at capacity and an assortment of animals is represented
• Provides timely, routine aftercare for animals up for adoption
• Reports animals with possible medical needs to Vet Tech promptly
• Administers vaccinations and medications to animals
• Follows animal care standards to clean and sanitize housing for exotic animals
• Maintains a working knowledge of individual animal health and temperament
• Updates notes in Shelter Buddy in a timely and detailed manner
• Checks in and makes identification cards for adoptable animals
• Completes all activities consistent with Standard Operating Procedures (SOP)
• Adoptions
• Maintains a detailed knowledge of animals available for adoption
• Ensures all adoptable animals' information and photos are in Shelter Buddy and on LHS website
• Circulates throughout facility to assist potential adopters
• Assists customers in selecting appropriate pets following all SOP
• Ensures adoption questionnaires are completed and reviewed in detail
• Completes general evaluation of animals prior to completing adoptions
• Ensures quality five-day follow-up calls are completed
• Completes adoption paperwork and financial transactions carefully and thoroughly
• Reviews post-operative care instructions with customers as needed
• Denies adoptions in a respectful and diplomatic manner when necessary
• Offers products for new pets to every customer completing an adoption
• Cleans and maintains adoptions area
• Customer Service
• Exemplifies exceptional, inclusive customer service
• Properly greets every customer
• Creates a welcoming, service-focused environment in Adoption Center
• Provides correct information in response to customer inquiries
• Fields incoming phone calls in a patient and respectful manner
• Sells LHS merchandise, pet licenses, and pet insurance
• Cleans and maintains the adoptions area and conference room

Education Requirements (All)

High School Diploma

Additional Information / Benefits

This job reports to the Adoptions Supervisor